Table of Contents
1. Introduction
GLOBAL LINK TRADING LLC ("Global Link", "we", "us", or "our") is committed to protecting the privacy of individuals who visit our website, use our services, or otherwise interact with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.globallink-ltd.com (the "Site") and use our international trade and logistics services.
We operate in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area, the California Consumer Privacy Act (CCPA) for residents of California, and other relevant international privacy frameworks.
By using our Site and services, you acknowledge the practices described in this policy. If you do not agree with any part of this Privacy Policy, please do not use our Site or services.
Our Commitment: We handle your data with the same care and integrity we bring to every global trade transaction. Transparency is not just a legal requirement — it's a cornerstone of our business.
2. Information We Collect
We may collect the following categories of personal information when you interact with our Site and services:
Information You Provide Directly
- Contact Information: Full name, email address, phone number, company name, job title, and postal address.
- Account Information: Username, password, and account preferences if you register on our platform.
- Transaction Information: Trade details, shipment documentation, invoices, purchase orders, letters of credit, and related financial records.
- Communications: Records of correspondence when you contact us via email, phone, or our contact forms, including any information you choose to share.
- Inquiries: Information you provide when submitting a trade inquiry, quote request, or support ticket.
Information Collected Automatically
- Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
- Usage Data: Pages visited, time spent on pages, referral source, click patterns, and navigation paths through our Site.
- Cookies & Similar Technologies: Data collected via cookies, web beacons, and similar technologies (see Section 6 for details).
Information from Third Parties
- Business Partners: Information from freight carriers, customs brokers, trade finance institutions, and other partners involved in your transactions.
- Public Sources: Data from public registries, trade databases, and credit reference agencies used for due diligence and compliance purposes.
- Marketing Data: Information from lead generation platforms and trade events where you have consented to be contacted.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Service Delivery: To provide, maintain, and improve our international trading, logistics, and supply chain services.
- Transaction Processing: To facilitate trade transactions, including order processing, documentation, shipping, customs clearance, and payment handling.
- Communication: To respond to your inquiries, provide customer support, send service updates, and share information about your shipments and transactions.
- Compliance & Due Diligence: To comply with applicable laws and regulations, including anti-money laundering (AML), know your customer (KYC), and international trade sanctions screening.
- Site Improvement: To analyze usage patterns, troubleshoot issues, and enhance the functionality and user experience of our website.
- Marketing (with consent): To send you newsletters, industry insights, and promotional materials about our services, where you have provided appropriate consent or where we have a legitimate interest.
- Security: To detect, prevent, and respond to fraud, unauthorized access, and other security threats.
- Legal Obligations: To comply with legal processes, court orders, and regulatory requirements.
Legal Bases (GDPR): We process your data based on one or more of the following: (a) your consent, (b) performance of a contract with you, (c) compliance with a legal obligation, (d) our legitimate interests in operating our business and improving our services, provided these do not override your fundamental rights.
4. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation:
- Right of Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.
- Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
- Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and have it transmitted to another controller.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
- Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that significantly affect you.
To exercise any of these rights, please contact us at talk@ahlov.com. We will respond to your request within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection supervisory authority.
5. Data Sharing & Disclosure
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party vendors who help us operate our business, including IT service providers, payment processors, freight carriers, customs brokers, and data analytics providers. These parties are bound by contractual obligations to protect your data.
- Business Partners: Trusted partners involved in facilitating your trade transactions, including suppliers, distributors, logistics operators, and financial institutions.
- Legal & Regulatory Authorities: Government agencies, customs authorities, law enforcement, and regulators where required by applicable law or for compliance purposes (e.g., sanctions screening, anti-money laundering).
- Professional Advisors: Lawyers, auditors, insurers, and other professional advisors who provide services to us.
- Corporate Transactions: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction, with notice provided to you.
We do not sell your personal information to third parties. We do not share your data for third-party direct marketing without your explicit consent.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.
Types of Cookies We Use
- Essential Cookies: Required for the basic functionality of our website, such as security, network management, and accessibility. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous information about page visits, time spent, and navigation patterns.
- Functional Cookies: Remember your preferences and settings to provide a more personalized experience.
- Marketing Cookies: Used (with your consent) to deliver relevant advertising and measure the effectiveness of our marketing campaigns.
Cookie Management
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
We use Google Analytics to collect anonymized usage data. You can learn more about Google's privacy practices and opt out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout.
7. Data Security
We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption: Data transmitted between your browser and our servers is encrypted using TLS/SSL technology. Sensitive data is encrypted at rest.
- Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data on a need-to-know basis.
- Regular Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing.
- Employee Training: All employees receive regular training on data protection, privacy best practices, and security awareness.
- Incident Response: We maintain a comprehensive incident response plan to promptly address any data breaches or security incidents.
While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any breach affecting your data as required by applicable law.
8. Your Rights & CCPA
If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purpose for collection, and the categories of third parties with whom we share your data.
- Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., completing a transaction, detecting security incidents, compliance with legal obligations).
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. As stated above, we do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights, including by denying services, charging different prices, or providing a different level of service.
- Right to Correct: You have the right to request correction of inaccurate personal information we hold about you.
- Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit the use of sensitive personal information to that which is necessary for providing our services.
To exercise your CCPA rights, please contact us at talk@ahlov.com with the subject line "CCPA Request." We will verify your identity before processing your request and respond within 45 days.
CCPA Designation: For purposes of the CCPA, GLOBAL LINK TRADING LLC is a "business" and does not "sell" or "share" personal information as those terms are defined under California law.
9. Children's Privacy
Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately.
If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly. We comply with the Children's Online Privacy Protection Act (COPPA) and equivalent regulations in other jurisdictions.
10. International Data Transfers
As a global trading company, we may transfer your personal information to countries outside your country of residence, including the United States where our headquarters are located. These countries may have data protection laws that differ from those in your jurisdiction.
When we transfer personal data from the European Economic Area or the United Kingdom to countries that have not been deemed adequate by the European Commission, we rely on appropriate safeguards, including:
- Standard Contractual Clauses (SCCs): We use European Commission-approved contractual clauses to govern data transfers.
- Binding Corporate Rules: Where applicable, we adhere to internal data protection policies that ensure consistent protection across our operations.
- Data Processing Agreements: All third-party data processors are bound by written agreements that require them to protect your data to standards equivalent to those in your home jurisdiction.
By using our services and submitting your personal information, you consent to the transfer of your data to the United States and other countries where we or our service providers operate, in accordance with this policy.
11. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications — including payment gateways, logistics tracking portals, and industry publications. Clicking on those links may allow third parties to collect or share data about you.
We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policies of every website you visit. This Privacy Policy applies solely to information collected by GLOBAL LINK TRADING LLC through our Site and services.
Examples of third-party services we may link to include (but are not limited to) shipping carriers, customs portals, trade finance platforms, and professional social networks such as LinkedIn.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Post a notice on our website for a reasonable period.
- Notify registered users via email of significant changes.
We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy. If we make changes that materially affect your rights, we will seek your consent where required by applicable law.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: talk@ahlov.com
- Phone: +1 (318) 768-5608
- Mail:
GLOBAL LINK TRADING LLC
Attn: Privacy Office
2536 Thomas Langston Rd
Winterville, NC 28590-9369
United States
Response Time: We strive to acknowledge all privacy-related inquiries within 5 business days and to resolve them within 30 days. If you are unsatisfied with our response, you may escalate to your local data protection authority.